What personal information do we collect from the people that visit our website and/or purchase our services?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
1) To allow us to better service you in responding to your customer service requests.
2) To quickly process your transactions and provision services.
3) To verify your identity.
4) Investigate or settle inquiries or disputes.
5) Comply with any applicable law.
6) Enforce SpdyHost's agreements with you.
7) Protect the rights, property or safety of SpdyHost or third parties, including SpdyHost's other customers, subscribers and users of the Sites or SpdyHost's Service.
8) Use as otherwise permitted by law.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Additional steps are as followed:
1) We use regular Malware Scanning techniques.
2) Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are
required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
3) We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
4) All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information (PII).
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. The Google Adwords Policy can vew viewed here. We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
1) Users can visit our site anonymously.
You can change your personal information:
1) By logging in to your account.
2) By chatting with us or by sending us a support ticket.
You can change your personal information:
In complience with applicable data privacy laws including the DP Laws (as defined herein), you may request to view or have your personal information and data that SpdyHost collects, deleted from the Sites by contacting us via email [email protected]. SpdyHost will respect and comply with your request by the later of (60 days) a reasonable time or (120 days) any required timeframe required by applicable data privacy laws or the DP Laws, as applicable.
Based on where you live, you may have additional rights, if applicable under relevant DP Laws, including the rights to:
1) Access your personal information data.
2) Rectify the data if it is incomplete.
3) Restrict the processing of your data.
4) Object to processing of your data.
5) Lodge complaints with supervising authority.
6) Withdraw your consents to SpdyHost's use of your data.
7) Not be subject to automated decision making and profiling.
8) Limited rights to port your data.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
1) We will notify you via email within 1-2 business days.
2) We will notify the users via in-site notification within 1-2 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
1) Send information, respond to inquiries, and/or other requests or questions.
2) Process orders and to send information and updates pertaining to orders.
3) Send you additional information related to your product and/or service.
To be in accordance with CANSPAM, we agree to the following:
1) Not use false or misleading subjects or email addresses.
2) Identify the message as an advertisement in some reasonable way.
3) Monitor third-party email marketing services for compliance, if one is used.
4) Honor opt-out/unsubscribe requests quickly.
5) Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at:
1) Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Last Modified: 05/26/2018